Dear Robert and Jessie,
I just finished a training session with Jessie and want to keep this brief:
THANK YOU for providing the quality and scope of support through your helpdesk.
Jessie demonstrated to me how I envisioned a helpdesk operates in well-structured company:
– Jessie listened carefully to my question
– He addressed my Q by showing me the solution with words I could easily follow
– He was very patient when I asked the same Q a few more times to make sure I understood
– He was available until I had all my Q answered
CONGRATULATIONS to such a helpdesk performance, I can highly recommend Multisoft to anyone!